Welcome to FURNCARVE, where your satisfaction is our priority. We want to ensure that your shopping experience with us is as smooth and enjoyable as possible. To provide clarity and transparency, here’s a detailed breakdown of our cancellation, refund, and return policy:
Cancellation Policy:
You have a window of 12 hours from the time of placing your order to cancel it. Please contact us at info@furncarve.com within this timeframe to initiate the cancellation process. However, if your order has already been shipped or booked for shipping within this 12-hour window, we won’t be able to cancel it.
For refund requests made within the 12-hour cancellation period, a 10% fee will be charged, and the remaining amount will be refunded to you.
Please note that customized products cannot be canceled once the order is placed.
Return Policy:
We accept returns or exchanges only in the case of damaged products. If you receive a damaged item, please notify us within 24 hours of receipt by calling us at +91 7424829193 or emailing us at info@furncarve.com. Kindly provide photographic evidence of the damage via email to facilitate the return process.
Once we receive the damaged product, we will either send you a replacement or issue a refund. However, please be aware that refunds will only be processed after we receive your email consent and may take 7-10 business days to complete. We will initiate a return within 5 working days. If the refund is approved by Funcarve it will proceed and be credited within 7 to 8 working days.
Please be informed that we do not accept returns, exchanges, or refunds for reasons such as the product not meeting your expectations or a change of mind about the purchase. Additionally, returns, exchanges, or refunds will not be accepted in the following scenarios:
Incorrect or insufficient address provided by the customer
Non-availability of the recipient at the specified address/premises
Refusal to accept delivery
Delivery made to a person or location specified by the customer other than themselves
Force majeure events
Tampering with the product by the customer
The decision to proceed with a refund is at our discretion and is subject to a thorough evaluation of the circumstances involved.
We hope this policy provides clarity and reassurance regarding your purchases with us. If you have any inquiries or concerns, please don’t hesitate to contact us at info@furncarve.com or by phone at +91 7424829193. Your satisfaction is our priority, and we’re here to assist you every step of the way.